Parents and Families

Families with Students at Family Weekend

Families enjoying Family Weekend

Catamount Families 

Whether your student is new to WCU or is a current student, we’re here to support you when you need it. This page will provide you with explanations and short cuts to everything you need to know about the university, our policies and procedures as well as information on navigating our business processes. We hope this allows you to support your student through the college experience and makes you feel a part of the Catamount family. 

The Student Experience at WCU

What can we tell you about the student experience at WCU? Well, it's as diverse as the interests of our students. With over 170 student organizations, miles of hiking and biking trails, a full complement of student activities including movies, speakers, concerts and service opportunities there is always something happening on campus. We encourage students to jump in with both feet and make the most of their time in Catamount country!  LEARN MORE


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Resources for Student Concerns

It's normal to experience periodic concerns about your student. Please know that we take our responsibility for the care of our Catamount community very seriously. We have a variety of ways for people to report concerns and we have formal methods in place to respond to concerns.

Reporting a Complaint or Concern - Those who are concerned about a student or something that happened can alert campus leaders during our formal complaints and concerns process.

Absence Notification Protocol - This protocol outlines the process the university uses to support students who are missing classes due to crisis or unforeseen circumstances.

Student Concern Response Team - WCU uses a case management approach to actively support students experiencing difficulties or demonstrating concerning behaviors.

Accessibility Resources - The Office of Accessibility Resources advocates for student with disabilities and ensure they have the support they need for success.

Missing Person Notification Protocol - This describes the official notification procedures concerning missing students who live in the residence halls.

Community Expectations and Student Conduct

Western Carolina's community expectations are outlined in the Code of Student Conduct and the Community Creed. All members of the WCU community are expected to abide by these expectations and work to promote a safe, welcoming and civil campus environment. Students who do not met community expectations may be charged with violations of the Code of Student Conduct. In certain circumstances, parents may receive official notification that their student has violated the Code of Student Conduct. The Department of Student Community Ethics manages alleged violations of the Code of Student Conduct and works to ensure compliance with Title IX, the Clery Act as well as local, state and federal laws. 

Academic Integrity Policy - This explains academic integrity and how cases of cheating, plagiarism, fabrication and facilitation are managed by the university.

Annual Safety and Clery Act Reporting - The university reports regularly on criminal activity on campus as well as safety, fire and security.

Code of Conduct Violations: Sanctioning Guidelines including Parental Notifications - The Department of Student Community Ethics' sanctioning guidelines by Code violation.

University Policies - This details all approved university policies.

resources & services


important university phone numbers

This lists the contact information for commonly called offices. The full faculty and staff directory is also available online. If you are experiencing an emergency, contact University Police at 828.227.8911 (828.227.7301 - non-emergency).

academic resources

computer support

Our IT division provides support for student tech needs on campus.

student activities & services

services in the local community

Only 15 minutes away, Sylva provides the expected services of a small town. Available medical services include an Urgent Care facility and Harris Regional Hospital. Please see the list below for commonly asked about services available in Sylva. You may also want to search the Jackson County Chamber of Commerce's business directory.


Comfort Inn
1235 E Main St, Sylva, NC 28779
Phone: 828.477.4950

Best Western Plus River Escape Inn and Suites
248 WBI Drive, Dillsboro, NC 28725
Phone: 828.586.6060

Holiday Inn Express & Suites
26 Rufus Robinson Rd, Sylva, NC 28779
Phone: 828.631.1111

Quality Inn
2807 Hwy 74 East, Sylva, NC 28779
Phone: 828.586.3315

Blue Ridge Inn
756 W Main St, Sylva, NC 28779
Phone: 828.586.2123

Microtel Inn and Suites by Wyndham Sylva Dillsboro Area
89 Rufus Robinson Rd, Sylva, NC 28779
Phone: 828.307.0996


Text: 828.342.6286

Walmart Bakery
210 Walmart Plaza, Sylva, NC 28779
Phone: 828.586.1226


Wells Fargo Bank (ATM on campus)
733 W Main St.
Sylva, NC 28779
Phone: 828.586.2107

United Community Bank
1640 E. Main St.
Sylva, NC 28779
Phone: 828.631.9166

Entegra Bank
498 E. Main St.
Sylva, NC 28779
Phone: 828.586.1000

Jackson Savings Bank, SSB
741 W. Main St.
Sylva, NC 28779
Phone: 828.586.2451

BB&T (ATM on campus)
186 Grind Staff Cove Rd.
Sylva, NC 28779
Phone: 828.586.8954

First Citizens Bank
609 W Main St.
Sylva, NC 28779
Phone: 828.586.5566

Mountain Credit Union
30 NC-107
Sylva, NC 28779
Phone: 828.586.0425

First Citizens Bank (ATM only)
403 Jackson Plaza
Sylva, NC 28779

State Employees Credit Union
4801 Little Savannah Rd.
Cullowhee, NC 28723
Phone: 828.293.2139

State Employees Credit Union (ATM only)
37 College Dr.
Sylva, NC 28779

State Employees Credit Union
1746 E. Main St.
Sylva, NC 28779

Suntrust Bank
569 E. Main St.
Sylva, NC 28779
Phone: 828.331.5023

Car Rental and Transportation Services:

Enterprise Rent-a-Car
1188 W. Main St.
Sylva, NC 28779
Phone: 828.631.0142

Jackson County Transit

Freedom Taxi

Star Lite Limousine

Cell Phone Retail:

1409 E. Main St. Hwy 107
Sylva, NC 28779
Phone: 828.354.0477


Ray's Florist & Greenhouse
250 Marsh Lily Drive
Sylva, NC 28779
Phone: 828.586.5830


DC Lock & Key
Phone: 828.631.5000


Tommy’s Auto Repair & Fab
Sylva, NC 28779
Phone: 828.631.5450

Dillsboro Automotive
Sylva, NC 28779
Phone: 828.586.1298

Sylva, NC 28779
Phone: 828.631.1100

AAA Ridgecrest Towing & Auto
Sylva, NC 28779
Phone: 828.586.5551

Cullowhee Auto Services
Cullowhee, NC 28723
Phone: 828.586.4106

CT Auto Services
12 Caldwell St.
Sylva, NC 28779
Phone: 828.586.8084

Sylva, NC 28779
Phone: 828.586.8317

Glen's Auto Repair, Inc.
Sylva, NC 28779
Phone: 828.586.4106

Superior Automotive
Sylva, NC 28779
Phone: 828.586.2555

Smith's Body Shop
Sylva, NC 28779
Phone: 828.631.3412

DR Automotive
Sylva, NC 28779
Phone: 828.586.4746

Towing Services:

Adam's Towing Service, Inc.
Sylva, NC 28779
Phone: 828.506.2829

D&M Towing
Sylva, NC 28779
Phone: 828.586.9507

Duke's Towing & Recovery
Sylva, NC 28779
Phone: 828.226.6214

AAA Ridgecrest Towing & Auto
Sylva, NC 28779
Phone: 828.586.5551

Hook n Tow Recovery
Sylva, NC 28779
Phone: 828.782.0701


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