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Health Services

Attention Catamounts

All patients to WCU Health Services must call and schedule an appointment. In order to minimize the risk of spreading a potentially infectious illness, we are no longer taking walk-ins. Please call 828.227.7640 for an appointment.

Campus Health Update

Health Services closely monitors outbreaks of illness(es) that could potentially become public health emergencies based on the criteria from the Centers for Diseases Control and World Health Organization.

View the current Public Health Alerts

See Campus Updates about COVID-19

New Students

Prior to enrollment, all new students must provide immunization records, proof of health insurance and a medical history.

North Carolina state law (General Statute 130A-155.1) requires anyone entering college to present a certificate of immunization that documents their compliance with all required immunizationsAll students attending Western Carolina University are required to show proof of valid medical insurance coverage or must enroll in the mandatory UNC System health plan. A Medical History will need to be secured from your doctor; a medical history provides important pieces of information that you should be aware of before visiting health services. Learn more about these requirements below:


Health Insurance


Current Students

Western Carolina University Health Services is here to meet the healthcare needs of our academic community and to enhance the physical, psychological, environmental and health education needs of our campus. Any student who pays the Student Health Fee is eligible for our services, regardless of insurance coverage. Keep in mind that students ARE NOT required to be enrolled in the UNC sponsored student health plan to be eligible for services. You can learn more about Insurance and Payment here.

To obtain a proof of visit from Health Services, please log in to the Patient Portal. If you would like to review the WCU Absence Notification Protocol, you may do so here.

Login to the Patient Portal

Patients can schedule an appointment for the following reasons by calling 828.227.7640:

  • routine check-ups or follow up care for the ongoing management of medical conditions
  • health physicals or clearance to participate
  • lab orders from outside providers
  • medication refills
  • STI testing
  • illness or injury

Allergy Clinic and Injections/Immunizations

8:00 a.m. – 12:00 p.m. and 2:00 p.m. - 4:00 p.m.
Monday, Wednesday & Thursday

Laboratory Services

8:00 a.m. – 5:00 p.m. Monday - Friday

Primary Care Services

8:00 a.m. – 5:00 p.m. Monday - Friday

Psychiatric Services

9:00 a.m. – 4:30 p.m. Friday

Women’s Care

8:00 a.m. – 4:30 p.m. Monday - Friday

Saturday – Closed
Sunday – Closed

Health Services is closed on University approved holidays and may have different hours on adverse weather days per the adverse weather protocol.

The scheduler will ask the following questions:

  1. What are your symptoms?
  2. How long have you experienced these symptoms?
  3. Have you taken any medications?

Keep in mind that patients are requested to arrive 10 minutes prior to their appointment time; please allow time to validate your parking upon check-in. If you are 3 minutes late, your appointment will be re-scheduled. If you are unable to keep your appointment, please give us at least an hour's notice, so that the reserved time can be used for another appointment.

Health Services accommodates walk-in patients. Each patient will be seen by an RN for evaluation of the severity of symptoms. Based on that assessment, the RN will determine the urgency in which the patient may need to see a provider and will schedule as appropriate based on Health Services patient protocols.

Hours of Operation
Monday – Friday 8:00 a.m. – 4:30 p.m.
Saturday – Closed
Sunday – Closed

After-Hours Care

Learn more about after-hours care

Dr. Jason Creel, DO
Dr. Jessica Ange, MD
Kristy Hopkins, NP-C
Sandy Gibson, ACNP-C
Jodie Wade, FNP-BC

Concerns, Compliments or Suggestions

Patients are welcome to provide feedback to Health Services via our feedback form. This feedback may be submitted anonymously and is considered 'spot' feedback, not a formal grievance. 
For questions related to campus operations and coronavirus, please visit WCU's Coronavirus website.


Grievance Process

A Grievance is an official statement of a complaint about something believed to be wrong or unfair. The Director of Health Services is responsible for investigating Grievances, providing feedback to the patient, determining any corrective actions as needed and following the issue to its' resolution. Please note that a formal Grievance cannot be anonymous.

Learn More about the Grievance Process

Services Offered

Primary care

Well Visits

Scheduled Appointments - Patients can schedule an appointment for routine check-ups, follow up care, physicals, lab orders, medication refills, STI testing, illness or injury.

Routine Physicals - Comprehensive physical examinations for employment, internships, participation in athletics, etc. are provided. An appointment is required for all physicals.

Nurse Visits

Maintenance Checks

Urgent or Quick Care

Sick/Walk-In Visits - Health Services tries to accommodate walk-in patients. Each patient will be seen by an RN for evaluation of severity of symptoms. Based on that assessment, the RN will determine the urgency in which the patient may need to see a provider and will schedule as appropriate based on Health Services patient protocols.

Triage Care

Non-Invasive Surgical Procedures

IV Therapy Services



Women's Care

Annual Physicals

Contraceptive Counseling

Medication Management

Contraceptive Medications - Consultation and management for all contraceptives are available. Appointments are required for birth control initiation.

Psychiatric Medications

ADD/ADHD Medications

Laboratory Services

Limited laboratory testing is performed at Health Services. For a complete listing of labs and fees please contact UHS.

In-House Hematology and Chemistry

On-site Rapid Diagnostics

Sickle Cell Screening

Collection Site for Reference Testing

STI Screening - Screening and treatment for sexually transmitted infections such as Chlamydia, genital herpes, genital warts, and Gonorrhea are available at a charge. For more information about other STI tests such as Syphilis and HIV please contact Health Services.

Prescription Pharmacy Services

In-House Perscription Dispensing

Over the Counter Retail Sales

Transfer of Care for Medication Management

Transfer of Current Prescriptions

Injection Services

Immunotherapy/Allergy Serums - Allergy injections are administered at Health Services. To participate in this service, students should bring their allergy serum and physician's orders for the administration of the allergy injections to the allergy clinic.

Vaccines and Immunizations - Tdap, Td Boosters, MMR, PPD, Hepatitis B, Gardasil (indicated for males and females) and Flu vaccine are available at a nominal fee from health services.

Therapeutic Injectable Medications

Nutritional services

Nutrition services are available to students and employees of WCU. Consultations and assessments are completed by a Registered Dietitian by referral appointment only. 

Medical Nutritional Needs

Food Allergies and Sensitivities

Chronic Disease Management

Weight Management

Dietary and Diabetic Counseling

Disordered Eating

Over-the-Counter Pharmacy

Common Over-the-Counter Drugs

First Aid Supplies

Ambulance Services

WCU EMS is a student-staffed emergency ambulance service serving the WCU community. All medics are certified EMT's and WCU EMS is supervised by Health Services and WestCare EMS service. This service is in operation 24/7, during Fall and Spring semesters. To obtain EMS assistance dial 828.227.8911.

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