CAPS is now providing tele-mental health services to students. We will no longer provide
face to face services in order to comply with the Chancellor's directives related
To make an appointment, please contact the main office at 828.227.7469 during normal business hours (Monday through Friday, 8am to 5pm).
Please note, that you must be in the state of North Carolina to receive these services.
*Please contact CAPS if you need assistance connecting to other mental health resources.
A Statement from CAPS
Counseling & Psychological Services (CAPS) wants to express our grief, sorrow and
compassion to all those who have been impacted by the race based tragedies that have
been occurring across our nation. We at CAPS stand in solidarity with our Black students, faculty and staff in response
to the violent deaths of George Floyd, Breonna Taylor, Ahmaud Arbery, Rayshard Brooks, and too many others.
We acknowledge the devastating impact of race based violence against against the Black
community. We recognize that you and your families are likely experiencing grief,
sorrow, anger, pain and trauma. Please know that CAPS is here to support you.
As a mental health service, CAPS is committed to social justice and affirming and
providing care for all of our students. We encourage you to contact our office if
you (or someone you know) would like support with coping and healing. We offer individual
counseling for students and offer support for our student organizations who may need
assistance in processing through their reactions. Please contact us at 828.227.7469
to let us know how we can help you.
Managing Stress And Anxiety About Coronavirus
Explore Self Help and Wellness Tools for Students
CAPS' staff provide counseling within a goal-directed, short-term model. When you
first come into CAPS, a counselor will spend some time to understand your current
symptoms and struggles along with your goals for counseling. Your counselor will then
refer you to the appropriate service.
Some of the primary concerns that students have included:
- Anxiety and depression, which includes symptoms of suicidality, loneliness, and low
- Relationship issues, which could include friends, roommates, romantic partners, and
- Issues related to experiences of trauma, sexual assault, or abuse
- Identity concerns (that is, figuring out who they are)
- Body image problems and/or eating concerns
- Beginning or maintaining recovery from addictive substances or behaviors
While these are the primary reasons that students seek counseling, please know that
any concern or struggle you have can be addressed in counseling.
See the Caps CODE HAndout
Our staff includes licensed providers who have years of experience in working with
the university student population.
They are committed to helping students to achieve their personal and academic goals
and to enhance their experience while at WCU.
Meet Our Staff
CAPS is accredited by the International Association of Counseling Services, Inc.
CAPS has a strong commitment to meeting the needs of our diverse students by providing
high quality, culturally sensitive services. We strive to create a welcoming environment
for all people.
COPE will help you quickly learn tools for managing emotional distress while also
developing a clearer goal of what you want to change in your life. COPE is a three-week
series. After completing COPE, clients have the option to meet with a CAPS' clinician
to review what they learned and to collaboratively discuss their next steps. That
may include another service offered at CAPS (e.g., another group or individual counseling).
The CAPS staff all provide individual counseling that is aimed at helping you to remove
any barriers to your academic, social and/or personal life. Your individual counselor
will take some time to get to know you and your specific goals for counseling. You
will discuss how often you will meet, recognizing that the focus is on achieving these
goals within a brief time period.
CAPS' staff are available to assist students who are experiencing a mental health
crisis at any time of the day. During regular business hours (8:00 a.m. to 5:00 p.m., Monday through Friday), call the CAPS' main line (828.227.7469) or come in CAPS and you will be seen in a timely manner.
For after-hours emergencies, contact University Police Dispatch (828.227.8911) and ask to talk to the Crisis Clinician. You may also contact the community crisis
line through Appalachian Community Services (888.315.2880) or go to the nearest emergency room for assistance.
Research shows that group therapy is the most effective treatment for many of the
concerns college students face. Because of this, your counselor may refer you to one
of several groups offered by CAPS.
Here is what students say about our groups:
"DO IT! Or at least try it because it is really helpful and really becomes a comfortable
space to talk about things you wouldn't talk about with people in your everyday life."
"It is a great way to connect with people who understand what you are going through."
Catamounts for Recovery
Catamounts For Recovery provides a safe and supportive space for like-minded Catamounts
to come together in a community that encourages each other to pursue a rich and successful
collegiate experience in sustained recovery from drugs, alcohol and addictive behaviors.
Your CAPS counselor may refer you for a medication evaluation. The psychiatric provider
is housed within Health Services and thus all appointments are made through Health Services. Please note that there
all appointments with the psychiatrist are billed to the student's insurance.
Services for Biltmore park students
Counseling services for Biltmore Park students are offered by CAPS staff on Mondays
by appointment only. Biltmore Park students can also access services on the Cullowhee
campus. For an appointment at either location, call 828.227.7469.
Make An Appointment
CAPS provides services to currently enrolled WCU students.
To talk to a counselor, please come by our office (225 Bird Building). The office
is open Monday through Friday from 8:00 a.m. to 5:00 p.m.
To begin counseling at CAPS, the first step is to meet briefly with a counselor to
discuss what concerns brought you to CAPS and to arrive at a mutually agreeable course
of action to address your concerns. The first meeting usually lasts 20 to 30 minutes.
Based on this meeting, your counselor will make recommendations about the best treatment
to address your concerns. This may be another campus resource, our self-help resources,
a short-term group, an ongoing group or individual counseling at CAPS or in the community.
Please note that when you arrive for your first meeting, there may be a wait. Know
that we prioritize appointments based on urgency and counselor availaibility. We appreciate
your patience and understanding.
CAPS’ outreach programs are designed to promote prevention, awareness and skill development
among the Catamount community. Through our outreach programming and workshops, CAPS
connects to students, faculty, and staff as they partner with us in reducing stigma
around mental health concerns. Our goal with outreach is that participants will develop
new knowledge and tools to help them remove barriers to their success at WCU.
Training & Internships
CAPS offers university counseling center training positions at both the master's and
doctoral level. In addition to becoming strong mental health generalists in the provision
of individual counseling services, trainees have the opportunity to participate in
group counseling, inter-disciplinary collaboration, outreach, consultation, campus
programs and related projects within the university community.
Frequently Asked Questions
How often do I see my counselor?
You and your counselor will discuss your treatment and how frequently you will have
sessions. You will likely meet with your counselor every other week or even once a
month. If your concerns are such that need very long-term treatment or you need to
be seen more than once a week, you may be referred to a therapist in the community.
What if I have to reschedule?
Please call the front desk (828.227.7469) as soon as you know you are unable to make
your appointment. We do ask for at least 24 hours notice to change an appointment,
but we know that this is not always possible. Typically, students are not able to
be rescheduled within the next 5 business days and during times of high demand for
CAPS’ services, you may have to wait longer for the next appointment.
Who is eligible for services?
Currently, enrolled students who have paid the Health Fee are eligible for services
at CAPS. Faculty and staff who are interested in counseling have access to services
through the WCU Employee Assistance Program. For additional information, please contact
Human Resources (828.227.7218) or CAPS (828.227.7469).
What will I be charged for services?
CAPS does not charge for their services for enrolled students who have paid the student
health fee. If you see the psychiatric provider at CAPS, your sessions are charged
to your insurance and so you will be responsible for any costs related to your deductible
What if I am concerned about someone else?
CAPS provides consultation to concerned parents, students, or faculty/staff. CAPS
will typically not reach out to a student based on this type of consultation, however
CAPS staff will guide you in managing the situation. Additionally, you may choose
to complete a Student Concern Response Team (SCRT) report. The SCRT team is charged
with ensuring, to the extent possible, coordinated efforts to provide services of
University Departments are made available to the involved student(s). The report template
is available at scrt.wcu.edu.
What if I do not like my counselor?
We understand that not all counselors are a fit for you. If you find that you are
a not a good fit with your counselor, we ask that you bring this up in your session.
Usually, this will help you and your counselor better understand each other and enhance
your work together. However, if that conversation does not resolve your concern, you
can contact the CAPS office and leave a message about switching counselors. At this
point, a CAPS Administrator will reach out to you to resolve the situation.
What if I don't like the recommendations that my counselor made?
We ask that students trust that CAPS' clinicians are making the best recommendation
for you and your current concerns. Even if the option seems uncomfortable, we ask
that you give it a try, knowing that discomfort often brings about change. If you
choose not to follow through with the recommendation to engage at CAPS, we can provide
outside referrals for you.
Do you provide testing services?
CAPS does provide limited psychological assessment for ongoing clients to inform and
enhance treatment. CAPS does not provide any ADHD testing or other testing necessary
for determining accommodations. CAPS can refer you to a local agency that provides
testing for these purposes. Addtionally, you can seek these services without a CAPS
referral through the McKee Psychology Clinic (828.227.2473).
Do you provide documentation for accommodations?
With your permission, CAPS will provide information to the Office of Accessibility
Resources (828.227.3886) for ongoing clients regarding their diagnosis and impact
of their symptoms on their daily functioning.
CAPS does not provide letters of support for emotional support animals.
What if I am in crisis?
If you are experiencing a mental health emergency during business hours, come to CAPS
(225 Bird Building).
If you are experiencing a mental health emergency after business hours, call University
Police at 828.227.8911 and ask to speak to the Crisis Counselor.
Other emergency resources:
Appalachian Community Resources - 888.315.2880
REACH (Sexual Violence Resources) - 828.369.5544
National Suicide Prevention Lifeline - 800.273.8255
Trevor Project (LGBTQ Crisis support) - 866.488.7386
What is Catamounts for Recovery?
Catamounts For Recovery (CFR) encourages students in recovery to take ownership of their personal and intellectual
development and be accountable to themselves, each other and the larger community.
CFR provides resources to help students strengthen life skills including effective
communication, appreciation and respect for diversity, wellness, creative problem
solving and critical thinking. In addition, students learn how to use their personal
experiences to talk with their peers about what recovery means to them.
CFR offers training, seminars, resources and fun sober activities that support both
ongoing recovery and academic achievement.